Relief Outreach Worker

Mobile Jewish Response to Homelessness


The Mobile Jewish Response to Homelessness outreach van program operates 6 times per week (Monday – Thursday, Saturday 4pm-12am, and Sundays 11am-6pm) in the downtown Toronto area. The Outreach Worker delivers essential supplies such as food, coffee, clothing, hygiene products, and harm reduction supplies to those who live on or near the street. The Outreach Worker also provides supportive services and referrals to other community organizations as needed.  As an educational component to the program, each shift which is led by one Outreach worker, includes the participation of three volunteers of all ages, including youth, from the community.

This position will be expected to cover shifts on an as needed relief basis. In addition, occasional shifts may be required in order to maintain connection to the clients/agency.

Key Responsibilities

The Relief Outreach Worker will

  • Lead the outreach shift according to all standards of practice as outlined by Ve’ahavta policies
    • drive the Ve’ahavta mobile outreach van safely and effectively when required, to cover for vacation and illness of Outreach Workers
    • Communicate to other Outreach Workers about any client issues or needs (for services, referral or crisis situations)
    • Provide appropriate support and referrals to clients as needed, in all seasons of weather
    • Offer harm reduction strategies based on client needs
    • Complete shift exchange and case notes
  • Supervise, orient and educate volunteers throughout their van experience
    • address inquiries and reactions they may have
    • document and communicate any issues with volunteers to the Volunteer Coordinator
  • Other duties as specified by Ve’ahavta Leadership Team


  • Post-secondary education in social services or related field
  • Experience working directing at street-level with individuals experiencing homelessness (preferred)
  • Valid driver’s license and a minimum of 5 years driving/insurance experience, and a clean driving record free of convictions and moving violations (candidates who are short-listed for an interview will need to provide a Ministry of Transportation Driving Abstract prior to their interview). Commercial insurance experience and more than 5 years driving/insurance experience are assets.
  • Able to work according to the above schedule on a sporadic or monthly basis
  • Demonstrated experience with and understanding of homelessness, marginalized populations, including those with mental health and substance use issues
  • Thorough understanding of harm reduction practice
  • Excellent oral and written communication skills
  • Strong interpersonal and conflict resolution skills
  • Adept at working collaboratively, in building a client centered approach to support other team members and volunteers
  • Satisfactory Vulnerable Sector Check

Salary: $16.00/hour  

Ve’ahavta is an equal opportunity employer and encourages all qualified individuals to apply. Applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you’re interested in this opportunity, please send your resume to